SHIPPING POLICY
- Please note: We currently have services mainly in the United States,
Canada, Australia, Mexico, and Europe, Asia. Specific countries or regions
that support delivery services are subject to the following order address
page (Note: we do not provide delivery services to North Korea, Iran,
Afghanistan, Iraq, etc.)
2 . The time frame for order delivery is divided into two parts.
(1) Order processing time: usually 4-7 working days.
It refers to the time elapsed between the time the customer places the order
and the time the seller hands the order over to the delivery service.
Orders are usually shipped within 4-7 business days after order
confirmation/payment. Delays may occur for orders placed on weekends.
Our warehouse only operates during standard business hours, Monday
through Friday, excluding holidays. In these cases, we take steps to ensure
that shipping delays are kept to a minimum. Note: The cut-off time for
orders is 6:00 PM (GMT+08:00). After the cut-off time, we will not process
orders received on the same day.
(2) Shipping Time: Usually 7-40 business days.
Here are the shipping details.
(Delivery time = processing time + shipping time) Shipping time to
different countries or regions is filled in as actual.
| Estimated Delivery Time Shipping Cost Courier 18-28 working days Free Shipping Postal Service 10-15 working days $7.9 Postal Expedited 6-9 working days $38 Express Expedited |
- Tracking
You will receive an email when your order is shipped out. A tracking
number will be provided (tracking number will be active within 24 hours).
Please note: This may take longer during events or holidays.
Tracking information may take 24 to 48 hours to update.
If you are unable to track your package properly, please contact us and we
will resolve the issue within 48 hours.
- Delivery timeout
Due to covid-19, there may be delays in international shipping. If your
order is delayed, Please contact us by email danceshoesmart@gmail.com,
we will verify the situation with the shipping company in a timely manner.
Thank you for your understanding and support.
- Order Cancellation
If you contact us promptly after your purchase, we can cancel your order
for you. If your payment is complete but the package has not been shipped,
you can cancel your order before the item is delivered. We will refund your
money in full. Once the package has been shipped, the order cannot be
cancelled.
- About taxes
Shipping to the USA is free and there is no tax.
In rare cases, orders may be subject to customs fees charged by your
government rather than our website, and you will be responsible for these
fees. We apologize for the inconvenience, but we have no control over the
customs authorities in your country or any other country/region. Please
contact your local customs office for more information on customs fees,
duties and taxes.
If you urgently need our products before placing an order, please contact
Email: danceshoesmart@gmail.com
Phone: +8618240308815