1.  Please note: We currently have services only in the United States.

2. The time frame for order delivery is divided into two parts.

(1) Order processing time: usually 1-5 working days. It refers to the time elapsed between the time the customer places the order and the time the seller hands the order over to the delivery service. Orders are usually shipped within 1-5 business days after order confirmation/payment. Delays may occur for orders placed on weekends.Our warehouse only operates during standard business hours, Monday through Friday, excluding holidays. In these cases, we take steps to ensure that shipping delays are kept to a minimum. Note: The cut-off time for orders is 6:00 PM (GMT+08:00). After the cut-off time, we will not process orders received on the same day.
(2) Shipping Time: Usually 7-28 business days. Here are the shipping details. (Delivery time = processing time + shipping time) Shipping time to different countries or regions is filled in as actual.

 Estimated Delivery Time     Shipping Cost     Courier

 8-33 working days             Free Shipping      Special Line Express Service

3. Tracking

You will receive an email when your order is shipped out. A tracking number will be provided (tracking number will be active within 24 hours). Please note: This may take longer during events or holidays. Tracking information may take 24 to 48 hours to update. If you are unable to track your package properly, please contact us and we will resolve the issue within 48 hours.

4. Delivery timeout

If your order is delayed, Please contact us by email info@danceshoesmart.com, we will verify the situation with the shipping company in a timely manner. Thank you for your understanding and support.

5. Order Cancellation

If you contact us promptly after your purchase, we can cancel your order for you. If your payment is complete but the package has not been shipped, you can cancel your order before the item is delivered. We will refund your money in full. Once the package has been shipped, the order cannot be cancelled.

6. About taxes

Shipping to the USA is free and there is no tax. In rare cases, orders may be subject to customs fees charged by your government rather than our website, and you will be responsible for these fees. We apologize for the inconvenience, but we have no control over the customs authorities in your country or any other country/region. Please contact your local customs office for more information on customs fees, duties and taxes. If you urgently need our products before placing an order, please contact
Email: info@danceshoesmart.com
Phone: (+86)18240308815

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